IT Support: Your Technology’s Reliability is Our Daily Commitment


24/7/365
Support


Emergency
Response

Rapid
Solutions

On-Site
& Remote

National &
International

Assembly provides specialist IT support for organisations of all shapes and sizes across London and around the world.

Our IT helpdesk teams are based in London and Cape Town, and with our international network of engineers

we are able to provide both remote and on-site IT support to businesses located across the globe, offering our own unique blend of comprehensive, personalised, and committed support and solutions, designed specifically for small to medium-sized organisations.

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IT Support Assembly Managed Services

Enterprise-class support for users, servers, workstations and licensing

Cross-Discipline Expertise

IT support is just one of the many disciplines we specialise in at Assembly, creating an environment that encourages a deeper understanding of the technology, the people and the businesses being served, and the practical impact of the solutions we provide. The multi-skilled nature of our team and the cross-discipline expertise we foster within our company has made us the IT support team we are today.

Tailored IT Support

We have never offered a one-size-fits-all service. Our IT support and service desk is tailored to the specific needs of our client’s businesses, whether they include emergency recovery, regular routine support access, on-site or remote IT support or the adaptation of existing systems – or the development of new ones – to minimise your need of our support services.

24/7/365 Access

Our team are here for you around the clock, 24 hours a day, 7 days a week, 52 weeks a year, so no matter when or where you need us, we’ll be there to keep your systems and your people up and running. Our adherence to a strict industry approved framework ensures that our team delivers consistently to best practices and the highest standards of service and support. You are our focus.

Routine, Urgent and Emergency IT Support

A truly bespoke IT support service should have the capacity to deliver the care and attention needed with the urgency required. At Assembly we pride ourselves on just that – quality, focused delivery of IT support to optimise both cost and response effectiveness. Ultimately, keeping you running at your most productive.

Commitment to Support Excellence

We believe IT support should not just respond to issues, it should be able to identify weaknesses and patterns in support needs and close those reliability cracks with the most appropriate solutions. Therefore, our support services proactively manage IT environments, anticipating and resolving challenges swiftly, or even more ideally, before they have a chance to impact your business.

A Smooth Transfer of Support

We’ll provide you a full view of your IT estate to eliminate the burden of ticket management. End user issues are tracked, analysed and reported in one place. Trends and patterns are identified, making IT support less reactive and more proactive.

Your IT Partner in Growth

With Assembly as your IT support provider, you have a strategic technology partner, dedicated to ensuring that your IT systems and assets not only run smoothly, but also evolve in tandem with your business, driving productivity through innovation. We align our IT support and services with your business goals, delivering reliability confidence and cost-efficiencies, because, at Assembly, your success is our priority.

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Contact Assembly today on 020 3795 6880 to discuss the difference our dedicated IT support, services and solutions can make to your organisation, or to discover more about the full spectrum of IT services we offer, from cybersecurity to cloud computing, to ensure that your technology needs are fully covered.

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