24/7 SUPPORT

Modern business rarely sleeps, which is why Assembly is committed to providing a manned ITIL accredited service desk staffed by fully qualified engineers 24 hours a day, 7 days a week, 365 days a year.

Wherever you are, whatever the hour, you’re never more than a phone call away from one of our expert teams. What’s more, if we’re not able to resolve the issue remotely, our extensive global network of fully accredited partners means we can have an English-speaking engineer on site in no time. From Norwich to Nairobi, from Hong Kong to Hannover – when you need us, we’ll be there; no delays, no excuses.

MONITORING

At Assembly, we believe that the best support is preventative. We utilise an advanced monitoring system, providing a comprehensive tool  that monitors our clients’ systems and alerts us to any issues. The server monitoring system runs 24×7 checks and Daily Safety Checks. 24×7 checks are run every 5 minutes, monitoring the core elements of the systems likely to cause downtime. Daily Safety Checks, run once a day, monitor the system status of items that will not affect system availability (for example back-up completion). Customised scripts and checks are also used to extend the functionality of the system and to minimise server downtime. Alerts generated by the monitoring system automatically generate a prioritised service desk ticket. The issue is then resolved by either the Service Desk or relevant specialist team.

MANAGED SUPPORT

Our managed support services deliver over-and-above the basic service desk support most companies provide. Patch Management is an integral part of this and our team deploys patches and updates to servers on a monthly, quarterly or annual basis as per the clients agreed patch management schedule and server agreement.  To ensure a healthy IT environment, regular scheduled maintenance is essential and represents a core component of our service. Assembly provides a robust scheduled maintenance program to ensure that critical patches and updates are applied. Other routine tasks are automated and scheduled by our system including the clearing of log files, recurring reboots and service restarts.

CONTACT US

HEAD OFFICE:

Chancery House 
53-64 Chancery Lane 
London 
WC2A 1QU

Tel:  020 3795 6880
Email:  enquiries@assemblymanaged.com

LOCATION