Introduction
Assembly supports a team of highly accredited IT engineers which are some of the best in the business. However, if our customer service doesn’t match our skill & effectiveness when doing the job customers won’t be left 100% satisfied. As a London-based company, we strive for customer satisfaction in everything we do. Whether that’s introducing businesses to the cloud or just offering some advice, the art of customer service means everything to us. We feel as a support company, the most important service we can offer is to be there for our clients 24/7/365.
Modern businesses rarely sleep. Assembly supports a manned ITIL accredited service desk, staffed by fully qualified engineers, to support your goals and facilitate your business growth.
When you need us, we’ll be there, with no delays and no excuses.
If we find that a remote fix would be unsuccessful, our global network of fully accredited partners means an engineer can be on site within the agreed Service Level targets. No matter the location we’re always here to help you. Check out some examples of our support below.
Monitoring
We believe the best support is preventative. We use an advanced monitoring system that proactively monitors our clients’ systems and alerts us to any issues. The server monitoring system runs daily checks (Usually every 5 minutes) and checks core elements of the systems likely to cause downtime.
Managed Support
We manage IT support services including patch management. It’s essential to apply critical patches and updates to servers on a monthly, quarterly, or annual basis as per your schedule and server agreement. This is all to maintain a healthy IT environment, as consistent scheduled maintenance should be essential for all companies.
Wherever you are, whatever hour, you’re never more than a phone call away from our engineering & support team. You can call us on 020 3795 6880, or alternately you can fill out our contact form here.
