The art of
IT Support_

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Whether you need a shared service desk that compliments your in-house IT team and scales with your business; a dedicated service desk with 24/7 support; or fully outsourced global support to meet the needs of a distributed workforce around the world, we can deliver an end-to-end solution.

Our scalable IT support brings your people, your business and your technology together, harmoniously, with a team of accredited and experienced engineers that grow with you on your digital journey.

Your network is not only a critical element of the business, it can actually help transform the organisation itself. Infrastructure also plays a key role in your business growth. It can be an accelerator or a showstopper.

Assembly has been installing and supporting IT networks since 2009 with a rock-solid, smooth, dependable backdrop of business-critical components – including, monitoring, backup, third party vendor management, leasing, licensing, and network administration – that allow you and your team to focus on what you do best.

Enterprise-class support for users, servers, workstations and licensing

Managed support

Our managed support services deliver over-and-above the basic service desk support most companies provide. To ensure a healthy IT environment, regular scheduled maintenance is simply essential and represents a core component of our service. Assembly provides a robust scheduled maintenance program to ensure that critical patches and updates are applied. Other routine tasks are automated and scheduled by our system including the clearing of log files, recurring reboots and service restarts.

24/7 service desk

Cost-effective IT support for your day-to-day IT issues with a world class ITIL service desk to ensure your users are always covered.

Global service management

Wherever you are in the world, we can deliver exceptional IT support around the clock. This includes remote and on-site assistance via our network of carefully selected partners in key locations, ensuring international service levels and standards.

On-site support

There are situations when nothing betters the immediacy and intimacy of a qualified IT specialist on location, assisting your users in person. Our range of service desk options include on-site and deskside support, where an accredited engineer visit is scheduled proactively (such as 1 day every month) or as and when required.

Dedicated service desk

If you’re looking for high quality IT support to release bottlenecks or a strategic partner to enable your long-term business vision, our dedicated service desk is managed and resourced by engineers focused only on your organisation.

Third party management

Lots of our customers have numerous contracts & services in place with various suppliers & managing them all can be quite a headache. Assembly can take over the day-to-day management of all of these, providing you with not only a single point of contact for any issue but also reduction in management & administration overheads.

ITIL and process management

We adhere strictly to ITIL service management practices. This means meticulously aligning your IT services with the needs of the business. Every ticket raised with our service desk is managed to strict, recognised standards and the focus is on you – the end user. We can also provide guidance on problem, incident, change and escalation management.

Service integration and management

We’ll provide you a full view of your IT estate to eliminate the burden of ticket management. End user issues are tracked, analysed and reported in one place. Trends and patterns are identified, making IT support less reactive and more proactive.

Microsoft (Office) 365 – migration & support

As a certified Microsoft Partner our aim is help you succeed with your office productivity apps. Certified and ITIL trained engineers can help you migrate your legacy systems to the Microsoft 365 suite, and are here to deal with support issues and requests. We will also work with you to ensure these technologies are aligned with your strategic goals to help you achieve them.

There is no good reason to delay getting to grips with the cloud, IT security, data management and compliance. Research shows that companies that fail to embrace digital transformation will no longer be competitive.

Creating digital advantage_

The future is arriving quickly. Take action now to create your own digital advantage.

Talk to one of our specialists today to learn more about our capabilities; how we're bringing people, business, and technology together; and what this means for you.

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The most dynamic managed services model ever_