The art of
Customer Service_

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Modern business rarely sleeps. Assembly is committed to supporting your goals and facilitating your business growth, and provides a manned ITIL accredited service desk, staffed by fully qualified engineers 24 hours a day, 7 days a week, 365 days a year.

From London to Lisbon, Hanover to Hong Kong, Sau Paulo to Sydney – when you need us, we’ll be there, no delays, no excuses.

What’s more, if we’re not able to resolve the issue remotely, our extensive global network of fully accredited partners means we can have an English-speaking engineer on site within the agreed Service Level targets.

Wherever you are, whatever hour, you’re never more than a phone call away from our engineering & support team

Monitoring

We believe that the best support is preventative. We utilise an advanced monitoring system, providing a comprehensive tool that monitors our clients’ systems and alerts us to any issues.

The server monitoring system runs 24×7 checks and daily safety checks. 24×7 checks are run every 5 minutes, monitoring the core elements of the systems likely to cause downtime. Daily safety checks, run once a day, monitor the system status of items that will not affect system availability (for example back-up completion).

Customised scripts and checks are also used to extend the functionality of the system and to minimise server downtime. Alerts generated by the monitoring system automatically generate a prioritised service desk ticket. The issue is then resolved by either the service desk or relevant specialist team.

Managed Support

Our managed support services deliver over-and-above the basic service desk support most companies provide. Patch management is an integral part of this and our team deploys patches and updates to servers on a monthly, quarterly or annual basis as per the clients agreed schedule and server agreement.

To ensure a healthy IT environment, regular scheduled maintenance is essential and represents a core component of our service. Assembly provides a robust scheduled maintenance program to ensure that critical patches and updates are applied.

Other routine tasks are automated and scheduled by our system including the clearing of log files, recurring reboots and service restarts.

There is no good reason to delay getting to grips with the cloud, IT security, data management and compliance. Research shows that companies that fail to embrace digital transformation will no longer be competitive.

Creating digital advantage_

The future is arriving quickly. Take action now to create your own digital advantage.

Talk to one of our specialists today to learn more about our capabilities; how we're bringing people, business, and technology together; and what this means for you.

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The most dynamic managed services model ever_